Customer Solutions Engineer II
New
F
FivetranData Infrastructure
Remote, Colorado, United States, AMER, AMER-EastFull-TimeMiddle
Salary$111,714 — $134,062 USD
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Job Details
- Required Skills
- SQLSnowflakeRESTful APIsJSONZendeskBigQuerydbtDatadog
Requirements
- Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
- Exceptional written and verbal communication skills
- A genuine drive for solving problems and helping others
- A strong technical foundation, especially within a SaaS support environment
- Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
- Experience building documentation or technical how-to guides using a variety of media (text, images, video)
- A creative attitude toward problem solving, and enjoyment working directly with business stakeholders
- Ability to use conversational AI systems (like Claude, ChatGPT, and internal chatbots)
Responsibilities
- Support customers through diverse channels — tickets, email, and video — managing a range of issues from simple queries to intricate technical dilemmas
- Build and deepen your technical expertise across all facets of the dbt platform, so you're ready to assist with any challenge
- Take ownership of customer issues, from initial troubleshooting through to resolution
- Enhance our documentation, ensuring it's both technically accurate and easy to understand
- Proactively seek out professional development opportunities, always aiming to bring more to the team and our users
- Collaborate with peers, engineering, and other stakeholders across time zones to deliver a high-quality support experience
- Use conversational AI tools to support researching, authoring, and reviewing support responses and internal documentation
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