Customer Solutions Engineer II
New
F
FivetranData Infrastructure
Based out of the AMER-East region, AMER-EastFull-TimeMiddle
Salary$111,714 — $134,062 USD
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Job Details
- Required Skills
- SQLRESTful APIsJSONdbtDatadog
Requirements
- Demonstrated expertise in coding languages, SQL, APIs, and understanding network requests
- Exceptional written and verbal communication skills
- Strong technical foundation, especially within a SaaS support environment
- Prior experience in roles that merge the technical with the client-facing, such as engineering support or customer success
- Experience building documentation or technical how-to guides using a variety of media
- Ability to use conversational AI systems to support researching, authoring, and reviewing content
- A genuine drive for solving problems and helping others
Responsibilities
- Support customers through diverse channels—tickets, email, and video—managing a range of issues from simple queries to intricate technical dilemmas
- Build and deepen technical expertise across all facets of the dbt platform
- Take ownership of customer issues, from initial troubleshooting through to resolution
- Enhance documentation, ensuring it is technically accurate and easy to understand
- Collaborate with peers, engineering, and other stakeholders to deliver a high-quality support experience
- Use conversational AI tools to support researching, authoring, and reviewing support responses and internal documentation
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