Outbound Sales Closer (Recovery Sales & Post-Purchase Upsell)
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PlatefulDTC E-commerce
Philippines, EST hours, including night shifts and rotating weekday schedulesFull-TimeMiddle
SalaryCompetitive Base Salary, Uncapped 5% Commission During Your First Month, Tiered Commission Structure From Month 2 Onwards, Daily Spiffs & Performance Incentives
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Job Details
- Required Skills
- ShopifyCRM
Requirements
- Proven experience in sales recovery, win-back, retention, upselling, or cross-selling.
- Experience in a consultative or high-ticket sales environment.
- Experience with $1K+ Average Order Value (AOV) is preferred.
- Proficiency with Shopify and CRM systems is required.
- Ability to navigate orders, carts, and customer records independently.
- Excellent objection handling and closing skills, including managing price and payment concerns.
- Strong, confident, and persuasive communication abilities.
- KPI-driven mindset with the ability to track and own performance results.
- Ability to work EST hours, including night shifts and rotating weekday schedules.
- Coachable and fast-learning individual focused on execution and performance improvement.
Responsibilities
- Reconnect with customers who showed purchase intent but did not complete their order.
- Engage with existing customers to identify post-purchase upsell and cross-sell opportunities.
- Recover abandoned carts and resolve declined transactions.
- Understand customer needs, overcome objections, and navigate payment concerns.
- Guide customers confidently toward successful purchase outcomes.
- Track individual performance metrics and take ownership of sales targets.
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