Customer Onboarding Manager
T
TekmetricAuto repair software
Remote, USFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 1-2 years’ experience in Customer Onboarding or a customer facing function
- Required Skills
- Project ManagementCustomer SuccessHubSpot
Requirements
- 1-2 years’ experience in Customer Onboarding or a customer facing function.
- Project management skills.
- Track record of proactively resolving escalated client service issues.
- Experience establishing and growing relationships with all levels within enterprise organizations.
- Ability to improve team processes and direction.
- Ability to work closely with the Customer Success team to solve problems collaboratively.
- Bachelor’s degree preferred.
Responsibilities
- Provide detailed account walkthroughs and assist new customers with implementation.
- Communicate account setup requirements and expectations with customers and stakeholders.
- Educate customers on Tekmetric capabilities and best practices.
- Record implementation needs, requests, and questions in Hubspot.
- Collaborate with sales, customer success, operations, support, and engineering teams.
- Develop a deep understanding of customers' business and operational objectives.
- Establish and deepen relationships with new and existing customer stakeholders.
- Run and manage customer data migrations.
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