Customer Onboarding Manager
M
MewsHospitality Technology
To be eligible for this position, you must be based in one of the following US states: Arizona, California, Colorado, Connecticut, Florida, Georgia, Illinois, Kansas, Massachusetts, Montana, Nevada, New Jersey, New York, North Carolina, Ohio, Oregon, South Carolina, Tennessee, Texas, Utah, Vermont, Virginia, Washington, Wisconsin.Full-TimeMiddle
Salary$82,000 — $96,000 USD
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Job Details
- Required Skills
- Project ManagementSaaS
Requirements
- Proven experience managing client onboarding, training, or implementation in hospitality, travel, or SaaS.
- Strong project management instincts with the ability to manage complex, multi-stakeholder projects.
- Excellent presentation and facilitation skills across different seniority levels.
- Demonstrated ability to use AI tools for task automation and workflow efficiency (AI Fluency Level 2).
- Ability to understand hotel operational workflows and software application.
- Background in hotel management, travel, or global distribution is a plus.
- Experience developing structured training curricula from scratch is a plus.
- Familiarity with hospitality technology platforms or property management systems is a plus.
Responsibilities
- Lead medium and high-value hotel group clients through end-to-end onboarding across multiple properties.
- Design, deliver, and maintain training programmes via webcast, video, and online classroom.
- Consult hotels on improving their use of the Mews platform to drive adoption and long-term success.
- Coordinate and facilitate ad hoc training sessions throughout the onboarding process.
- Utilize AI tools to create training materials, draft communications, and identify patterns to improve onboarding efficiency.
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