Trust & Safety Specialist - French
Y
YuboSocial Media
Full RemoteContractMiddle
Salary not disclosed
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Job Details
- Languages
- French (C1/C2) and English (B2 minimum)
- Experience
- 2–4 years
- Required Skills
- Analytical Skills
Requirements
- 2–4 years of experience in Trust & Safety, online moderation, risk assessment, or a related field.
- French language proficiency (C1/C2 level).
- English language proficiency (B2 minimum).
- Strong understanding of German culture, youth trends, and online behavioral norms.
- Good knowledge of social media platforms, user dynamics, and digital communities.
- Understanding of dating and social discovery app mechanics and typical risk scenarios.
- Strong analytical skills with the ability to evaluate situations in context.
- Ability to make objective, consistent, and quick decisions under pressure.
- High adaptability to evolving rules, products, and risk landscapes.
- High social intelligence and cultural awareness.
Responsibilities
- Investigate and assess user reports, applying internal guidelines objectively and consistently.
- Conduct risk assessments to determine severity, urgency, and potential impact, escalating high-risk cases when necessary.
- Monitor livestreams in real time, responding quickly to behaviors that violate our Community Guidelines.
- Identify operational, product, or policy gaps, and propose improvements that enhance user safety.
- Report and document technical bugs encountered during moderation or investigations.
- Contribute to the improvement of processes, best practices, and documentation.
- Analyze and report emerging trends within your specific market to Trust & Safety and Product teams.
- Prepare regular reports summarizing key learnings, risks, and trends observed on the platform.
- Contribute to cross-functional safety initiatives by providing regional context.
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