Benefits Administration Client Coordinator
E
EPIC Insurance Brokers & ConsultantsInsurance
Remote US BasedFull-TimeMiddle
Salary$68,000.00 - $73,000.00 in base pay
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Job Details
- Experience
- 2+ years of experience with HR technology solutions preferred
- Required Skills
- Project Management
Requirements
- Bachelor's degree (in a related field is preferred).
- 2+ years of experience with HR technology solutions preferred.
- Required knowledge of benefits administration systems including eligibility groups, benefits plan, rate structures, and carrier feeds.
- Employee Navigator experience strongly preferred; experience with platforms such as Ease, bswift, PlanSource, or Benefitfocus is encouraged.
- Project management skills to facilitate and support system implementations.
- Strong written/verbal communication skills with the ability to communicate with both technical and non-technical personnel.
- Strong analytical skill set and ability to effectively use data for strategy.
- Ability to operate and make timely decisions in a fast-paced atmosphere.
- Ability to quickly sort through complex subject material.
Responsibilities
- Manage client expectations, anticipating possible issues and communicating turnaround times with reasonable delivery dates.
- Project manage between the vendor, the client, the EPIC account team and the carriers and manage problem resolution.
- Implement client sites, including gathering requirements, importing data and system configuration.
- Support clients with annual renewals and other system updates.
- Understand employee benefits and configuration rules, including cost calculations.
- Assist with ACA processes and data auditing.
- Assist with all reporting requests.
- Respond to all client inquiries, issues, questions, and requests in a timely manner.
- Test and troubleshoot system functionality to ensure accuracy of client system configuration.
- Train clients on system and perform system demonstrations for existing clients.
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