Control Desk Operator/Analyst
P
PolymarketFintech Prediction Markets
US Control Desk Operator / Analyst, 4:00 PM – 12:30 AMFull-TimeMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- SQLRESTful APIs
Requirements
- Bachelor's degree.
- 3+ years of direct experience in clearing, settlement, reconciliation, or financial operations with hands-on break resolution.
- Demonstrated familiarity with CFTC regulations, particularly Part 38 (DCM) and Part 39 (DCO), as well as FCM/intermediary oversight.
- Strong working knowledge of KYC, KYB, AML, and fraud prevention workflows.
- Proven track record with ACH, wire transfers, and withdrawal processing in a regulated or high-volume environment.
- Familiarity with technical concepts including APIs, SQL, and databases.
- Strong attention to detail under time pressure.
- Ability to write clear, precise process documentation and technical specifications for engineering teams.
- Comfort operating in fast-moving environments where processes are still being built.
Responsibilities
- Execute critical, time-sensitive manual workflows including resolving trading instruments when automated data providers fail and performing manual ledger reconciliations.
- Action, review, and reconcile daily transactions including ACH deposits, wire transfers, and withdrawals.
- Process manual KYC/KYB applications that trigger risk flags and conduct deep-dive AML research on user profiles.
- Serve as the investigative backbone for the CX team by researching transaction logs, data feeds, and contract specifications to resolve user disputes.
- Identify process inefficiencies, draft clear technical specifications, and partner with engineers to automate repetitive workflows.
- Critically evaluate existing SOPs and provide recommendations for process optimization.
- Maintain real-time communication across the Control Desk, developers, external data vendors, and senior management.
- Monitor compliance with rules governing FCMs and stay current on CFTC regulations, guidance, and enforcement trends.
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