Customer Support Advisor
New
G
GigsCustomer Service
Remote PortugalFull-Time
Salary20.000 euros (inclusive of 2 holiday allowances; Plus Nights Allowance)
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Job Details
- Languages
- English and French
- Required Skills
- Customer serviceTechnical support
Requirements
- Fluent in English and French (written and verbal).
- Previous experience in a technical support and/or customer service role.
- Aptitude for technology with the ability to diagnose, document, and resolve technical issues.
- Proficiency with helpdesk/ticketing systems.
- Proficiency with remote access tools.
- Clear communication skills and the ability to work effectively within a team.
- Ability to provide exceptional support swiftly across various channels.
Responsibilities
- Provide frontline Customer Support in English and French across multiple channels.
- Offer warm and understanding assistance as the primary point of contact for customers.
- Help with basic and advanced troubleshooting of issues.
- Manage and maintain support system documentation and related internal systems.
- Ensure support queries are handled promptly, professionally, and according to SLAs.
- Collaborate with product, engineering, and customer success teams to escalate and resolve complex problems.
- Develop and maintain frequently asked questions for the knowledge base.
- Analyze and suggest improvements to operational processes.
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