Customer Support Consultant
New
S
SupportYourAppCustomer Support
Malmö, Skåne County, Sweden. Porto, Porto District, Portugal. Athens, Attica, Greece. Málaga, Andalusia, Spain. Vilnius, Vilnius City Municipality, Lithuania, GMT+2ContractMiddle
Salary not disclosed
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Job Details
- Languages
- Swedish and English (at least C1 level for both)
- Required Skills
- SalesforceProblem SolvingTechnical supportCustomer support
Requirements
- Excellent Swedish and English skills (at least C1 level for both spoken and written)
- Solid basic technical understanding and personal interest in electronics or PC/IT topics
- Excellent problem-solving skills
- Fast learner
- Ability to communicate clearly, professionally and empathetically with customers
- Strong analytical skills
- Personal laptop or computer with at least 8Gb of RAM
- Stable internet connection with minimum 50 Mbps download and 40 Mbps upload speed
Responsibilities
- Deliver outstanding customer support via emails and phone calls
- Answer customer questions and walk users through the system
- Respond to customer inquiries in accordance with established service level agreements and follow precise procedures
- Handle complaints with a calm, friendly approach
- Escalate complex or high-priority issues to the appropriate internal team when needed
- Conduct research when information is missing and proactively look for solutions
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