Customer Support Specialist
New
A
AlphanumericPharmaceuticals
Based in Spain, 9 AM to 6 PM CET; flexibility required for shifts ending at approximately 2 AM CETFull-TimeMiddle
SalaryCompetitive and attractive salary.
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Job Details
- Languages
- English, German
- Experience
- 2-5 years preferred
- Required Skills
- SalesforceMicrosoft OfficeCustomer serviceCRM
Requirements
- Fluent in English and German (mandatory).
- Based in Spain with fully legal and valid documentation to work in the country.
- Experience in customer service or related fields.
- 2-5 years of professional experience preferred.
- Prior experience in pharma/biotech call centers preferred.
- Experience with AWS Connect and Salesforce Health/Service Cloud is an asset.
- Proficiency with Windows OS and Microsoft Office tools.
- Comfortable with PC hardware environments, including laptops, desktops, and printers.
- Ability to work rotating shifts as required by global company needs.
- Bachelor’s degree in Business, Supply Chain, or related fields preferred.
Responsibilities
- Respond to commercial inbound calls, chats, and emails from patients, healthcare providers, and vendors.
- Support wholesalers and distributors with ordering, logistics, and contract queries.
- Navigate commercial tools and websites to provide prompt, accurate assistance.
- Identify and triage medical information inquiries to the appropriate department.
- Document case notes, potential Adverse Events (AEs), and Product Quality Complaints (PQCs) with precision.
- Provide information regarding clinical trials and company news as requested.
- Perform outbound follow-up interactions to provide commercial status updates.
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