Guest Experience Coordinator
New
O
Orlando InformerTheme-park hospitality
This is a remote position, but Florida residency is required.Full-TimeMiddle
Salary20.5 - 24 USD per hour
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Job Details
- Experience
- At least two years of direct guest-service experience.
- Required Skills
- Customer serviceWritten communicationVerbal communication
Requirements
- At least two years of direct guest-service experience.
- A genuine commitment to hospitality and creating memorable guest experiences.
- Exceptional written and verbal communication skills.
- Empathy, sound judgment, and a calm, solutions-oriented approach to resolving concerns.
- Strong organizational skills, close attention to detail, and the ability to manage competing priorities.
- The initiative to anticipate guest needs and identify opportunities to improve their experience.
- Confidence communicating across telephone, live chat, text, email, and social media.
- A deep knowledge of and passion for Central Florida’s theme parks.
- A high school diploma or GED.
- Availability five out of seven days per week, including Saturdays and Sundays.
- Full, in-person availability is required during Orlando Informer Meetup weekends.
Responsibilities
- Answer questions, provide guidance, and resolve guest concerns related to the Orlando Informer Meetup, theme-park admission products, and hotel bookings.
- Communicate with guests across telephone, live chat, text, email, Instagram, Facebook, and X.
- Anticipate potential guest service issues and address them before they become problems.
- Develop and execute thoughtful surprise-and-delight opportunities.
- Provide personalized communication and experiences that show guests they are known and valued.
- Identify opportunities to improve internal processes and guest-facing self-service resources.
- Moderate and engage with our social-media communities, reinforcing our brand and providing meaningful value to readers.
- Collaborate across the company and take on other responsibilities as needed.
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