- Answer questions, provide guidance, and resolve guest concerns related to the Orlando Informer Meetup, theme-park admission products, and hotel bookings.
- Communicate with guests across telephone, live chat, text, email, Instagram, Facebook, and X.
- Anticipate potential guest service issues and address them before they become problems.
- Develop and execute thoughtful surprise-and-delight opportunities.
- Provide personalized communication and experiences that show guests they are known and valued.
- Identify opportunities to improve internal processes and guest-facing self-service resources.
- Moderate and engage with our social-media communities, reinforcing our brand and providing meaningful value to readers.
- Collaborate across the company and take on other responsibilities as needed.
Customer serviceWritten communicationVerbal communication