Client Operations Associate
New
R
RiverFintech
West Coast - US, PSTFull-TimeMiddle
Salary$70,000
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Job Details
- Required Skills
- SQLData AnalysisMicrosoft ExcelGoogle SheetsCustomer support
Requirements
- Ability and interest to work in a fast-paced fintech startup environment
- High agency self starter
- Collaborate and problem-solve well
- Customer-facing experience preferred
- Great communicator, conversationalist
- Highly adaptable; able to shift focus on the fly and balance many tasks
- Ability to identify trends in data and make decisions based on analyses
- Degree in Communication, Business Finance, Business Operations, Business Marketing, or Information Systems preferred
Responsibilities
- Directly interface with clients to manage questions and feedback about our products and services
- Analyze and identify trends in client activity and inquiries
- Identify and develop operational efficiencies to scale the business and processes
- Refine the business rules, automations, and communication methods across Client Operations
- Act as a liaison between clients and our various internal teams–Relationship Management, Engineering, Financial Operations, Risk Management, and Client Services
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