Banking Operations Associate
New
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LeafLinkCannabis Fintech
Location: RemoteFull-TimeMiddle
Salary55,000 - 95,000 USD per year
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Job Details
- Experience
- 2+ years
- Required Skills
- SwiftMicrosoft Excel
Requirements
- 2+ years of experience in bank operations, back office processing, or a similar transaction-processing role.
- Hands-on experience with wire transfer processing (Fedwire/SWIFT) and ACH processing (NACHA file formats, returns, and NOCs).
- Working knowledge of BSA/AML, OFAC, and Regulation E requirements as they relate to payment processing.
- Experience with core banking platforms and payment/wire systems (e.g., Fiserv, Jack Henry, FIS, or similar).
- Proficiency in Microsoft Excel and other Office applications.
- Strong attention to detail and accuracy under time-sensitive processing deadlines.
- Sound analytical and problem-solving skills for researching and resolving exceptions and discrepancies.
- Clear written and verbal communication for partnering with Customer Service and other internal teams.
- Ability to prioritize and manage a high volume of transactions and inquiries simultaneously.
- Discretion in handling confidential customer and financial information.
Responsibilities
- Process, verify, and settle daily transactions across deposit, loan, and general ledger systems, ensuring accuracy and completeness before end-of-day cutoffs.
- Originate, review, and release domestic and international wire transfers in accordance with Fedwire and SWIFT procedures, dual-control requirements, and OFAC/sanctions screening.
- Process incoming and outgoing ACH transactions, including NACHA file validation, returns, reversals, and Notification of Change (NOC) handling.
- Identify, investigate, and resolve transaction exceptions (holds, suspense items, out-of-balance conditions, duplicate or rejected entries) within established timeframes.
- Serve as the primary escalation and inquiry point for the Customer Service team on transaction status, holds, wire and ACH tracing, and exception resolution.
- Research and respond to wire recalls, ACH disputes, and unauthorized transaction claims; coordinate with correspondent banks and the ACH network as needed.
- Reconcile general ledger and suspense accounts related to wire and ACH activity; prepare adjusting entries as required.
- Maintain compliance with BSA/AML, OFAC, Regulation E, NACHA operating rules, and internal policies and procedures.
- Document processing exceptions and root causes; recommend process improvements to reduce recurring errors and manual touchpoints.
- Support internal and external audits and exams by providing transaction records, exception logs, and procedural documentation.
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