Customer Success Manager
New
B
Buzz SolutionsEnergy Technology
RemoteFull-TimeSenior
Salary not disclosed
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Job Details
- Experience
- 6–8 years
- Required Skills
- Artificial IntelligenceSalesforceCustomer SuccessSaaSComputer Vision
Requirements
- 6–8 years of experience in a SaaS Customer Success role.
- Direct experience in the electric utility industry, or selling and supporting technology into utilities.
- Working familiarity with transmission and distribution operations, asset inspection and maintenance, vegetation management, wildfire mitigation, or utility procurement.
- Excellent verbal and written communication skills, with the ability to articulate complex technical concepts.
- Comfort discussing AI and computer vision concepts with technical customers.
- Strong problem-solving skills with the ability to understand client needs and provide tailored solutions.
- Self-motivated and goal-oriented, with a proven track record of driving customer outcomes.
- Experience working in Salesforce and other enterprise-level systems.
- Ability to work collaboratively across internal teams.
Responsibilities
- Own the end-to-end post-sale customer experience, serving as the primary point of contact for our electric utility customers and partners.
- Drive deep engagement within the Buzz Solutions platform, ensuring customers realize ongoing ROI that supports renewal and long-term retention.
- Identify and surface expansion opportunities — new use cases, additional circuits or regions, expanded inspection volume — using product adoption, usage data, and customer outcomes.
- Advocate for customers and their needs internally to influence product direction and roadmap priorities.
- Identify at-risk customers who are not achieving their desired outcomes and lead the effort to get them back on track.
- Organize training sessions, product deep dives, and enablement efforts so customers get the most out of our platform.
- Maintain accurate account health, engagement, and adoption data in Salesforce and our broader customer success tooling.
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