- Own the end-to-end post-sale customer experience, serving as the primary point of contact for our electric utility customers and partners.
- Drive deep engagement within the Buzz Solutions platform, ensuring customers realize ongoing ROI that supports renewal and long-term retention.
- Identify and surface expansion opportunities — new use cases, additional circuits or regions, expanded inspection volume — using product adoption, usage data, and customer outcomes.
- Advocate for customers and their needs internally to influence product direction and roadmap priorities.
- Identify at-risk customers who are not achieving their desired outcomes and lead the effort to get them back on track.
- Organize training sessions, product deep dives, and enablement efforts so customers get the most out of our platform.
- Maintain accurate account health, engagement, and adoption data in Salesforce and our broader customer success tooling.
Artificial IntelligenceSalesforceCustomer Success+2 more