- Define and run the strategic account management model including playbooks, segmentation, and success metrics.
- Carry the number for net revenue retention and expansion across the strategic book of business.
- Serve as the primary executive partner to founders, C-suite, and product leadership at strategic customer accounts.
- Influence product and engineering roadmaps by synthesizing market signals and customer needs into actionable direction.
- Lead complex commercial negotiations, contract renewals, and pricing strategy for strategic partners.
- Run executive business reviews to identify co-development opportunities and monitor long-term account health.
- Develop competitive intelligence by tracking market dynamics and rival positioning to refine commercial strategy.
- Collaborate across Sales, Product, Engineering, Operations, and Compliance to ensure exceptional commercial outcomes.
Stakeholder managementCustomer Success