LMS Support Specialist (Customer Success Advisor) - Temporary
New
H
HSISaaS, Learning Management
United StatesContractMiddle
Salary not disclosed
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Job Details
- Experience
- 3+ years
- Required Skills
- SalesforceJiraSaaSHubSpotZendeskCRM
Requirements
- 3+ years of experience in customer support, technical support, customer success, help desk, software support, or a similar customer-facing role.
- Experience supporting a software application, SaaS platform, LMS, or other web-based system.
- Strong troubleshooting, problem-solving, and issue-resolution skills.
- Excellent written and verbal communication skills.
- Ability to explain software functionality and technical concepts to both technical and non-technical users.
- Strong organizational skills with exceptional attention to detail and follow-through.
- Ability to manage multiple priorities while maintaining a customer-first mindset.
- Experience using CRM, ticketing, or case-management systems.
- Bachelor's degree or equivalent combination of education and relevant experience.
Responsibilities
- Serve as the primary day-to-day point of contact for LMS administrators and customer users.
- Support customer questions related to LMS navigation, functionality, reporting, user management, permissions, and system configuration.
- Troubleshoot access issues, password resets, reporting questions, and other platform-related concerns.
- Deliver exceptional customer support with professionalism, patience, responsiveness, and attention to detail.
- Educate and guide customers on LMS functionality, helping them become more confident and self-sufficient users.
- Assess customer issues and determine when concerns can be resolved directly versus escalated to internal teams.
- Create, document, track, and follow up on support cases to ensure timely resolution.
- Collaborate with Sales, Customer Service, Product, and Development teams.
- Assist with LMS implementations, onboarding activities, customer training, and ongoing platform support.
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