Bilingual Medical Virtual Assistant
New
W
Winning AssistantsHealthcare
Philippines. Mexico. Costa Rica. Panama. Argentina, 9:30 AM – 1:30 PM Eastern Daylight Time, Monday – FridayPart-Time
Salary$6–$8 per hour (commensurate with experience)
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Job Details
- Languages
- English and Spanish
- Required Skills
- Digital MarketingGoogle Workspace
Requirements
- Fluent in English and Spanish (spoken and written) – a must.
- Relevant work experience.
- Comfortable handling insurance processes, including pre-authorizations and verifications.
- Strong communication and interpersonal skills with the ability to speak confidently with clients and providers.
- Familiarity with Google Workspace (Docs, Sheets, Calendar, Gmail) and telehealth platforms.
- Experience managing social media accounts and background in content planning or digital marketing.
- Familiarity with HIPAA and confidentiality standards.
- Reliable laptop or desktop computer.
- High-speed internet connection (minimum 10 Mbps).
- Noise-canceling headset and webcam for virtual meetings.
- Quiet, professional workspace.
Responsibilities
- Handle appointment scheduling, confirmations, and reminders via phone, text, or email.
- Manage patient intake and front desk communications, ensuring smooth onboarding and client interaction.
- Maintain accurate and confidential patient records and files.
- Support insurance verification, pre-authorizations, and billing coordination, including following up on claims.
- Serve as the primary point of contact for patient outreach and follow-ups with families or guardians.
- Utilize telehealth platforms to assist with session coordination and troubleshooting.
- Answer inbound calls in a professional, friendly, and bilingual manner.
- Lead outreach efforts to local preschools, schools, pediatricians, and other healthcare providers.
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