Licensing Operations & Financial Resolution Specialist
New
J
JobgetherFinance
Remote work from BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- English
- Required Skills
- Data AnalysisSalesforceNetSuiteZendeskCustomer support
Requirements
- Hands-on experience with Salesforce and NetSuite.
- Advanced or fluent English (written and spoken).
- Experience with ticketing platforms like Zendesk (advantageous).
- Strong analytical thinking and data accuracy skills.
- Ability to navigate and reconcile information across multiple IT systems.
- Strong organizational skills to manage competing priorities and meet SLAs.
- Effective communication skills for interacting with global internal stakeholders.
- Collaborative mindset to work across various business functions.
Responsibilities
- Accurately assign licenses and manage service entitlements including renewals, upgrades, and transfers.
- Resolve customer billing inquiries through Zendesk, investigating discrepancies and explaining pricing or contractual details.
- Verify alignment between contracts, orders, invoices, and licensing records for complex enterprise agreements.
- Maintain high data quality and consistency across Salesforce and NetSuite systems.
- Reconcile system mismatches, process historical contract corrections, and manage account hierarchy changes.
- Collaborate cross-functionally with Sales, Finance, and Support to resolve business-critical issues within SLAs.
- Monitor for license expirations and data anomalies, contributing to reporting and root-cause analysis.
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