Enterprise Licensing Operations & Financial Resolution Specialist
New
J
JobgetherFinance
100% remote work option anywhere in BrazilFull-TimeMiddle
Salary not disclosed
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Job Details
- Languages
- Advanced/fluent English, written and spoken, is essential.
- Required Skills
- SalesforceNetSuiteZendesk
Requirements
- Hands-on experience with Salesforce and NetSuite.
- Advanced/fluent English proficiency, both written and spoken.
- Experience with enterprise customer engagement regarding billing and contractual matters.
- Analytical capability to navigate multiple IT systems and reconcile data.
- High attention to detail for handling financial records and customer contracts.
- Ability to prioritize tasks and meet demanding service-level commitments.
- Strong autonomy and ownership in managing complex operational issues.
- Effective cross-functional collaboration skills.
- Prior experience with Zendesk is advantageous.
- Commitment to proactive and transparent customer service.
Responsibilities
- Assign and manage enterprise licenses and service entitlements for strategic customers.
- Monitor license allocation and resolve utilization discrepancies.
- Ensure alignment between contracts, orders, invoices, and billing systems.
- Resolve customer billing and entitlement inquiries via Zendesk.
- Approve credit note requests and validate against billing records.
- Maintain data integrity across CRM and financial platforms.
- Perform system reconciliation and root-cause analysis for data mismatches.
- Coordinate enterprise account changes including mergers and acquisitions.
- Manage escalations in partnership with Sales, Finance, and Technical Support teams.
- Report on license positions, renewal status, and data quality metrics.
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