Senior Enterprise Account Manager (MedInsight)
New
J
JobgetherHealthcare Technology
Based in the United StatesFull-TimeSenior
Salary$78,800 to $177,675
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Job Details
- Experience
- 5+ years of experience in enterprise account management, customer success, strategic consulting, or a related client-facing discipline
- Required Skills
- Data AnalysisSalesforceCustomer SuccessAccount ManagementRelationship managementCRM
Requirements
- 5+ years of experience in enterprise account management, customer success, strategic consulting, or a related client-facing discipline.
- Strong understanding of the healthcare payer landscape including Medicare Advantage, Medicaid, commercial health plans, TPAs, and ACOs.
- Demonstrated success managing large, complex enterprise accounts and improving client satisfaction, retention, and revenue growth.
- Proven ability to engage, influence, and communicate effectively with stakeholders at all levels, including senior executives and technical leaders.
- Strong understanding of healthcare analytics, healthcare technology, or healthcare services, with the ability to communicate data-driven insights.
- Exceptional presentation, communication, relationship-building, negotiation, and interpersonal skills.
- Strong analytical and strategic thinking, with the ability to connect client challenges to appropriate solutions.
- Bachelor’s degree.
- Experience working with healthcare data platforms, population health solutions, cost-of-care analytics, quality measurement, utilization management, or similar technologies.
- Familiarity with HEDIS, population health, risk adjustment, and value-based payment models.
Responsibilities
- Serve as the primary relationship owner for a portfolio of strategic enterprise clients, developing a detailed understanding of their objectives, operational environments, and analytics needs.
- Build and maintain trusted relationships with executive-level stakeholders across health plans and other payer organizations.
- Lead regular client meetings, quarterly business reviews, strategic planning sessions, and value-realization discussions to maintain alignment and satisfaction.
- Drive account retention and growth by identifying renewal, upsell, and cross-sell opportunities aligned with evolving client priorities.
- Partner with Sales and Product teams to develop tailored proposals, solution strategies, and account plans that address client needs.
- Maintain strong knowledge of healthcare analytics solutions and communicate their value effectively to both business and technical stakeholders.
- Act as the voice of the customer internally, collaborating with Product, Implementation, Engineering, and Support teams to facilitate successful delivery and issue resolution.
- Gather and communicate actionable client feedback to influence product enhancements, innovation, and service improvements.
- Advise clients on how to leverage healthcare analytics capabilities to support executive strategies and data-driven decision-making.
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