Senior Project Manager
New
I
Irth SolutionsSoftware, SaaS
Canada. United StatesFull-TimeSenior
SalaryCAD $140-160K - USD $100K-115K
Apply NowOpens the employer's application page
Job Details
- Experience
- 12+ years
- Required Skills
- Project ManagementStakeholder managementChange ManagementRisk Management
Requirements
- 12+ years of experience managing customer-facing implementation projects within a Professional Services organization at a software company, preferably a SaaS provider.
- Proven track record managing external customer relationships and collaborating effectively with key internal teams, including Sales, Engineering, Product Management, and Customer Success.
- Excellent customer engagement, presentation, written, and verbal communication skills.
- Strong organizational and multitasking skills, with exceptional attention to detail and the ability to manage multiple projects, priorities, and resources simultaneously.
- Demonstrated ability to adapt to changing processes, priorities, and customer needs in a fast-paced environment.
- Proven experience managing escalations and sensitive customer situations at all organizational levels.
- Strong understanding of project financials, including revenue, costs, budgets, profitability, and project margins.
- Strong familiarity with project management tools, methodologies, and industry best practices.
- Experience developing, maintaining, and consistently applying repeatable project management methodologies and processes.
- Demonstrated ability to manage project risks, issues, scope changes, timelines, resources, and stakeholder expectations throughout the project lifecycle.
- Bachelor’s or master’s degree in Computer Science, Software Engineering, Business, Project Management, or a related field, or equivalent professional experience.
Responsibilities
- Lead and manage complex programs and projects to ensure successful customer deployment, implementation, and adoption of Irth’s platform.
- Develop and manage project plans, timelines, milestones, deliverables, budgets, risks, issues, dependencies, and expected outcomes.
- Communicate project status, risks, issues, changes, and progress clearly and consistently to customers and internal stakeholders.
- Serve as a key liaison between Irth customers and internal teams to ensure effective communication, alignment, and successful project execution.
- Build and maintain strong customer relationships throughout all phases of the project lifecycle.
- Manage changes to project scope, schedules, costs, and deliverables using appropriate change-control and verification processes.
- Monitor project performance and proactively identify potential risks, issues, delays, or resource constraints.
View Full Description & ApplyYou'll be redirected to the employer's site
