Senior Customer Success Manager
New
S
SalesloftSaaS / Technology
Remote- USFull-TimeSenior
Salary$101,000 — $135,000 USD
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Job Details
- Experience
- 6+ years of experience in a Customer Success role
- Required Skills
- Project ManagementData AnalysisStakeholder managementCustomer SuccessSaaSRelationship management
Requirements
- 6+ years of experience in a Customer Success role.
- 1+ years of experience using Salesforce CRM (intermediate to expert knowledge of leads, activities, contacts, opportunities, and reporting).
- Experience in a SaaS/Technology company or fast-growing start-up.
- Strong listening skills and the ability to uncover customer objectives.
- High level of empathy and emotional intelligence.
- Confident and compelling communicator in writing, conversation, and public speaking.
- Expert project management skills with a focus on stakeholder expectations.
- Resourceful and creative problem-solver.
- Confidence in technical conversations, including understanding of APIs.
Responsibilities
- Build custom Mutual Success Plans to align Salesloft strategy to customer business objectives.
- Guide customers in prioritizing next steps on Mutual Success Plans while managing multiple points of contact.
- Review customer data trends to proactively identify focus areas and anticipate follow-up questions.
- Create impactful QBRs and present data insights to drive adoption and demonstrate ROI.
- Lead customer-facing webinars and internal trainings on industry insights.
- Facilitate high-level meetings with stakeholders and C-level executives.
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