Customer Success Manager
New
S
Spring HealthMental Health
RemoteFull-TimeMiddle
Salary$86,000 - $98,000
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Job Details
- Experience
- 3+ years
- Required Skills
- Data visualizationCustomer SuccessSaaSAccount ManagementCRM
Requirements
- 3+ years of experience in account management, customer success, implementation or healthcare management.
- Experience in upselling and retaining customers to drive additional revenue.
- Experience using SaaS-based solutions and platforms.
- Experience owning the life cycle contract renewals.
- Experience using data visualization and reconciliation techniques to present key findings.
- Experience maintaining accurate records of customer interactions, success plans, and opportunity management in a CRM.
- Willingness and ability to travel as needed (approximately 15%).
- Bachelor’s degree or higher preferred.
Responsibilities
- Serve as an account owner, product expert and mental health advocate for assigned Small and Medium Enterprise customers.
- Build rapport with decision makers to drive adoption of best practices and successful change management.
- Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion and renewal.
- Discover, communicate, and support the execution of new opportunities for customers to unlock value.
- Create and present business reviews to senior HR executives and business leaders including data-based recommendations.
- Collaborate across departments to deliver customer feedback aimed at enhancing processes and the patient experience.
- Participate in weekly team meetings and training to enhance product knowledge.
- Assist sales team with finalist calls and provide customer references as needed.
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