Appointment Setter

D2BRenewable Energy

South Africa or the Philippines, 9:00 AM – 5:00 PM GMT/BSTContractEntry

Salary20,000 - 25,000 ZAR per month

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Job Details

Native or near-native English language skills with an exceptionally clear, professional telephone manner.
Prior experience in telesales, telemarketing, customer service, or phone-based sales qualification.
Ability to work standard UK business hours (9:00 AM – 5:00 PM GMT/BST).
Access to a quiet, dedicated home office.
Stable, high-speed internet connection.
Confident navigating CRM and VoIP systems, with the ability to learn Payaca and Aircall.
Comfortable handling basic numbers and technical concepts like panel counts and cost estimates.
A warm, conversational, customer-centric tone.
Discipline to thrive independently and hit daily outreach goals.
Enthusiasm for learning, accepting constructive feedback, and continuously refining skills.
Proven track record working on UK-facing sales campaigns is preferred.

Engage warm and hot prospective customers via inbound/outbound calls, strictly utilizing high-intent marketing leads.
Follow structured 'Pre-Proposal' and 'Post-Proposal' call flows to guide customers through each stage of their journey.
Walk customers through an online estimate tool using their UK postcode to provide indicative panel counts and cost estimates.
Gather core property and customer information for the design team, logging all interactions in CRM (Payaca) and telephony system (Aircall).
Conduct post-proposal follow-ups to answer questions, address basic objections, and advance customers toward booking a survey.
Book dedicated 30-minute specialist calls for customers with complex technical questions.
Maintain target performance metrics, dialing approximately 100–200 numbers daily with a target contact/conversation rate of ~50%.
Participate in ongoing coaching, call reviews, and role-play sessions.

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