Customer Support Rep
New
J
JobgetherHealthcare
United StatesFull-Time
Salary21 - 23 USD per hour
Apply NowOpens the employer's application page
Job Details
- Required Skills
- DocumentationCustomer support
Requirements
- Previous experience in customer support via phone, email, chat, or a combination of channels.
- Strong written and verbal communication skills.
- Ability to manage multiple conversations and priorities simultaneously.
- Demonstrated punctuality, consistency, and ownership of scheduled tasks.
- Careful approach to documentation and following established processes.
- Adaptability to changing priorities and shift schedules.
- Collaborative mindset with a willingness to support teammates.
- Ability to work independently and maintain productivity remotely.
- Openness to feedback and coaching.
- Willingness to work evenings and weekends, including alternating weekends.
Responsibilities
- Provide responsive and professional assistance through phone, email, and chat.
- Address inquiries efficiently and create a positive support experience.
- Apply defined workflows and procedures consistently to ensure service delivery.
- Record customer conversations and actions clearly for continuity of care.
- Resolve issues independently and escalate when necessary.
- Monitor SLAs and prioritize incoming work across multiple channels.
- Support colleagues and adapt to changing priorities.
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