Customer Support Representative
New
B
BlueberryHealth Tech
Remote, USAFull-TimeEntry
Salary21 - 23 USD per hour
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Job Details
- Required Skills
- DocumentationTime ManagementCustomer support
Requirements
- Prior customer support experience (phone, email, or chat)
- Strong written and verbal communication skills
- Ability to stay organized and manage multiple conversations at once
- Consistent reliability, including punctuality and ownership of scheduled shifts
- Attention to detail in documentation and task execution
- Comfort working in a structured environment with defined processes
- Adaptability in a fast-changing environment
- Willingness to work nights and weekends
- Experience working in remote or structured support environments is a plus
Responsibilities
- Support patients and doctors across phone, email, and chat channels
- Resolve questions efficiently while ensuring a clear, professional experience
- Follow established workflows and processes to ensure consistency and accuracy
- Document interactions clearly to support follow-up, collaboration, and continuity of care
- Use sound judgment to resolve issues independently and escalate when appropriate
- Maintain strong awareness of SLAs and prioritize work accordingly
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