Customer Service Representative
New
L
LuxotticaOptical
United StatesFull-TimeJunior
Salary not disclosed
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Job Details
- Experience
- 1+ years
- Required Skills
- SAPMS OfficeTroubleshootingData entryCustomer support
Requirements
- High school diploma or GED
- 1+ years of experience in customer service, hospitality, or a call center environment
- Experience in the optical industry
- Proficiency in MS Office and SAP
- Strong computer navigation skills
- Ability to work from home
- Reliable laptop
- Hardwired LAN internet connection (no WIFI allowed)
Responsibilities
- Answer incoming calls and process orders efficiently.
- Resolve customer complaints by troubleshooting issues to determine the best path for resolution.
- Correctly document customer interactions and track call types.
- Maintain support service levels and uphold company customer service standards.
- Own follow-up with customers to resolve inquiries regarding order status, shipping status, and stock availability.
- Take inbound phone calls for up to 90% of the assigned shift.
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