Bilingual Customer Service Representative
New
O
OscarHealth Insurance
Open to candidates who reside in FloridaFull-TimeEntry
Salary$20.00 - $21.00 per hour
Apply NowOpens the employer's application page
Job Details
- Languages
- Spanish, English
- Experience
- 1+ years of experience in a high-volume or customer-focused setting
- Required Skills
- Microsoft OfficeCustomer serviceGoogle WorkspaceData entry
Requirements
- Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
- 1+ years of experience in a high-volume or customer-focused setting.
- 6+ months of healthcare experience.
- High school diploma or GED.
- Strong quantitative or analytical skills (preferred).
- Experience manipulating and entering accurate data (preferred).
- Advanced Google Suite or Microsoft Office capabilities (preferred).
Responsibilities
- Develop a comprehensive understanding of current business processes, procedures, and tools.
- Work with members, brokers, providers, and vendors through multiple channels.
- Manage an assigned caseload while maintaining productivity and quality expectations.
- Form working relationships with partners.
- Support leadership by identifying issues via escalation pathways.
- Monitor and track the health of all assigned work-in-progress issues.
- Escalate and resolve issues to ensure appropriate turnaround times.
- Participate in process improvement projects.
- Comply with operational and regulatory standards relating to member Personal Health Information (PHI).
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