Customer Service Representative I
New
H
HPCustomer Service
United StatesContractEntry
Salary not disclosed
Apply NowOpens the employer's application page
Job Details
- Experience
- 1 to 2 yrs
- Required Skills
- OracleSAPMicrosoft ExcelCustomer serviceCRM
Requirements
- 1 to 2 yrs of relevant call center experience in a customer-facing customer service or support role
- Issue resolution expertise (problem solving & decision making)
- Excellent, professional verbal and written communication skills
- Strong Excel skills, experience with CRM applications a plus
- Order Management systems knowledge (SAP, Oracle…)
- Knowledge of computer & printing products
- High school graduate (college degree or some college a plus)
Responsibilities
- Take inbound calls from HP’s Small & Medium Business customers to answer questions and provide help regarding orders, payment, shipping, and returns and replacements.
- Place outbound calls to follow-up on cases that cannot be solved at first point of contact, correspond with customers through email regarding order status and/or order issues.
- Resolve cases through collaboration with HP & HP partners regarding fulfilling orders and investigating and resolving order exceptions with order processing, payment processing, factory lead-times, fulfilment, shipping and claims.
- Book replacement orders with customers due to declines, cancels or other order problems.
- Inform customers of production changes and/or shipment delays.
- Document all customer interactions using appropriate case management tool.
- Work within the team and HP.com Store organization to identify and help validate and implement process improvement opportunities.
View Full Description & ApplyYou'll be redirected to the employer's site
