Customer Service Representative
New
L
LifeMDTelehealth
United StatesFull-TimeMiddle
Salary22.5 USD per hour
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Job Details
- Experience
- 2+ years of related work experience
- Required Skills
- Problem SolvingCustomer serviceGoogle Workspace
Requirements
- 2+ years of related work experience, which can include call center, patient coordination or claims experience
- Must have 2+ years of remote work experience
- Ability to work confidential and sensitive information
- Must be based in the United States
- Computer literate and proficient in Google Suite
- Strong problem solving and decision-making skills
- Experience working in the medical field
Responsibilities
- Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
- Answer calls from patients in a courteous and professional manner
- Provide patients with solutions to any inquiries they may have
- Maintain patient accounts and information
- Work with medical team to handle patient scheduling
- Provide leadership and guidance to other Customer Service Representatives
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