Bilingual Customer Service Representative
New
A
AnswerHeroCustomer Service
Raleigh, North Carolina, United StatesFull-TimeEntry
SalaryCompetitive pay + bilingual premium
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Job Details
- Languages
- English and Spanish
- Required Skills
- Active listeningData entry
Requirements
- Fluency in both English and Spanish (verbal and written).
- High school diploma or equivalent.
- Strong empathy, active listening, and professional telephone manners.
- Attention to detail and the ability to type accurately while on a call.
- Reliable internet and dedicated workspace.
- Dependability and consistent attendance.
- Availability to work at least one weekend day.
Responsibilities
- Answer inbound calls promptly and professionally on behalf of business clients.
- Communicate fluently in both English and Spanish.
- Take accurate, clear messages and relay them to clients in real time.
- Schedule appointments and provide general client support per client instructions.
- Follow client-specific call-handling instructions with care and consistency.
- Deliver a warm, efficient, and courteous experience on every call.
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