Multilingual Customer Success Manager (Portuguese & Spanish)
New
K
Keeper SecurityCybersecurity Software
Remote, USFull-TimeMiddle
SalaryAbove market annual bonuses
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Job Details
- Languages
- Portuguese, Spanish, English
- Experience
- 1+ years
- Required Skills
- CybersecuritySalesforceCustomer SuccessSaaSAccount Management
Requirements
- 1+ years of experience in Account Management or SaaS Customer Success/Sales roles.
- Strong technical knowledge of software integrations including SSO and directory services.
- Experience working with and selling to Enterprise organizations, C-level Executives, and IT/Cyber Security leadership.
- Trilingual in Portuguese, Spanish, and English (bilingual Portuguese/English will be considered).
- Working knowledge of Salesforce.com.
- Strong ability to manage multiple priorities and attention to detail.
- Demonstrated ability to anticipate challenges and solve problems creatively.
- Excellent written and verbal communication skills.
- Undergraduate degree preferred (BA/BS).
- Experience in the IAM industry is a plus.
Responsibilities
- Carry a revenue quota to meet or exceed sales targets within assigned accounts.
- Work with clients to negotiate contract renewals, cross-sells, and upsells.
- Establish business and technical goals through technical and Quarterly Business Reviews.
- Maintain a structured cadence with named customer accounts to build relationships and close deals.
- Advise customers on best practices for securing and protecting their business against password-related breaches.
- Proactively manage the success of a portfolio of assigned customers to deliver consistent value.
- Resolve customer issues through collaboration with other teams and deep technical knowledge of Keeper solutions.
- Drive customer advocacy in the form of references, referrals, and case studies.
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