Customer Success Manager (Enterprise)
New
J
JobgetherCustomer Success
Based in United StatesFull-TimeManager
SalaryCompetitive U.S. base salary ranging from $86,600 to $139,000
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Job Details
- Experience
- 4+ years
- Required Skills
- Project ManagementData AnalysisStakeholder managementCustomer SuccessAccount Management
Requirements
- 4+ years of combined account management, project management, customer success, or another customer-facing professional experience.
- Demonstrated ability to manage multiple complex projects or customer relationships simultaneously while maintaining strong organization and attention to detail.
- Strong analytical and problem-solving capabilities, including an interest in interpreting customer data and performance metrics.
- Excellent verbal and written communication skills, with the executive presence needed to engage confidently with senior customer stakeholders.
- Ability to quickly understand complex products, learn new concepts, and translate customer challenges into practical solutions.
- Self-motivated and comfortable operating independently in an entrepreneurial, fast-paced environment.
- Strong collaboration, leadership, and interpersonal skills, with the ability to motivate others and build productive relationships across teams.
- Customer-focused mindset with the adaptability, judgment, and creativity needed to handle evolving priorities and complex situations.
- Willingness to travel nationwide up to approximately 15% of the time.
Responsibilities
- Manage a portfolio of approximately 35 high-touch enterprise customer accounts, developing strong relationships and ensuring ongoing customer success.
- Regularly engage with customers to understand product usage, business priorities, challenges, and opportunities for greater value realization.
- Build and maintain senior-level relationships while delivering a premium, consultative customer experience with confidence and professionalism.
- Coach customers on product best practices and identify features, services, and solutions that can better support their business objectives.
- Resolve complex customer challenges by developing creative, strategic solutions and coordinating with internal teams when necessary.
- Analyze customer engagement data and key performance indicators to identify trends, opportunities, risks, and actionable insights.
- Identify and organize accounts around appropriate upselling and cross-selling opportunities while maintaining a customer-first approach.
- Partner with internal teams to continuously improve customer-facing processes, products, and overall experience.
- Manage multiple initiatives simultaneously while maintaining strong attention to detail, follow-through, and accountability.
- Mentor new team members and serve as a resource for colleagues outside the enterprise customer success function.
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