Customer Success Advocate
1
1-800 ContactsVision Care
Train and work remotely from approved states (Utah, Texas and North Carolina), MSTFull-TimeEntry
Salary$15/hour + bonus potential up to $6/hour
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years minimum customer service experience
- Required Skills
- Customer service
Requirements
- 2-3 years minimum customer service experience
- Computer literacy skills with minimum 40 wpm typing speed
- Reliable internet connection (20 mbps download/10 mbps upload or better)
- Private, dedicated workplace free from interruption
- Must reside in North Carolina, Texas, or Utah
- Available for training (3 weeks, M-F, 10 AM–5 PM MST)
- Available for afternoon/evening shifts, including 1 weekend shift per week
- Goal-getter mentality with focus on performance metrics
- Positive, driven, and solution-oriented mentality
Responsibilities
- Answer inbound sales and service calls without cold calling
- Provide thoughtful advice to help customers maximize value on every purchase
- Engage proactively with manager and team via one-on-ones, meetings, and chats
- Deliver top-tier customer service in a fast-paced environment
- Identify and resolve customer issues efficiently
- Maintain high performance metrics including revenue per call, quality, and availability
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