Customer Experience Advocate
New
J
Jerry.aiInsurance Tech
Jerry.ai is only able to hire full-time salaried employees who currently reside in AZ, CA, CO, FL, GA, IL, MA, NC, NJ, NV, NY, OR, TN, TX, UT, VA, or Ontario, Canada, and full-time hourly employees who currently reside in AZ, FL, GA, NV, NY, NC, TN, TX, UT, or VA.Full-TimeEntry
SalaryHourly wage of $19.00 - 21.00 plus uncapped commissions
Apply NowOpens the employer's application page
Job Details
- Required Skills
- Problem SolvingCustomer service
Requirements
- Possess a genuinely friendly and positive attitude.
- Demonstrate strong work ethic and team-collaboration skills.
- Exhibit excellent problem-solving and communication abilities.
- Willingness to obtain a Property & Casualty (P&C) insurance license if not already held.
- Ability to work in a fast-paced, high-energy environment.
- Maintain residency in designated states or regions as required.
Responsibilities
- Provide exceptional service by identifying coverage gaps and potential discounts for customers.
- Handle inbound calls regarding auto, home, and motorcycle insurance policies.
- Develop deep product expertise to recommend suitable insurance coverage for individual customer needs.
- Execute complex problem-solving to resolve barriers between customers and appropriate insurance coverage.
- Process service requests including vehicle, driver, lienholder, and policy document updates.
- Contribute to product improvements by providing feedback from customer interactions.
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