Customer Experience Associate
O
OriginFintech
USAPart-TimeMiddle
SalaryGenerous base salary and meaningful equity package.
Apply NowOpens the employer's application page
Job Details
- Experience
- 2-3 years
- Required Skills
- Problem SolvingSaaSZendeskCustomer support
Requirements
- At least 2-3 years of experience in a support or customer-facing role
- Strong verbal and written communication skills
- Passion for helping people and a positive, can-do attitude
- Technical Proficiency: Comfortable with SaaS platforms and fintech applications
- Problem-Solving: Ability to diagnose and resolve customer issues effectively
- Bachelor's degree or equivalent experience in business, finance, or related fields
- Experience using systems, specifically Zendesk
- Experience with start-ups
- Experience working with contractors
Responsibilities
- Provide exceptional email, chat and phone support to our members and planners, nurturing long-lasting relationships.
- Ensure adherence to our Service Level Agreements (SLAs) for response times and customer satisfaction.
- Proactively identify trends and issues to enhance the user experience.
- Go above and beyond to deliver a world-class customer experience by meeting and exceeding user needs
- Develop a deep understanding of our products to offer informed support and advice.
- Gather customer feedback to inform product improvements and customer experience strategies.
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