Associate Patient Access Specialist
New
H
HummingbirdHealthcare
Remote (U.S.-based)Full-TimeEntry
Salary17 - 22 USD per hour
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Job Details
- Required Skills
- Customer service
Requirements
- Proven experience in customer-facing roles such as retail or hospitality.
- Ability to maintain patience and professionalism in stressful situations.
- Strong verbal and written communication skills.
- Technical aptitude with the ability to learn new software tools quickly.
- Must be able to type accurately at 50 WPM while managing phone calls.
- High attention to detail and ability to organize multiple tasks simultaneously.
- Commitment to being on-camera during training and as needed during the workday.
- Ability to work full-time or part-time hours, Monday through Friday.
- Dedication to focus and attendance during all scheduled work hours.
Responsibilities
- Act as the primary point of contact for patients regarding appointment scheduling, prescription refills, and test results.
- Handle a high volume of back-to-back phone calls in a remote environment.
- Utilize Epic electronic medical record system to update insurance, contact details, and schedule visits.
- Provide technical support for MyChart, including password resets and account setup.
- Identify and escalate calls requiring clinical guidance or urgent medical attention.
- Document all patient interactions clearly according to established workflows.
- Participate in regular coaching and training to ensure consistency in performance.
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