Patient Access Liaison
New
L
LUX InfusionInfusion therapy
United States – Remote, 8:30 AM–5:00 PM CST or ESTFull-TimeMiddle
Salary23 - 30 USD per hour
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Job Details
- Experience
- 1–3 years
- Required Skills
- Microsoft OfficeCustomer serviceEHR
Requirements
- 1–3 years of experience in patient referrals, prescription services, or reimbursement in infusion or specialty therapies.
- Experience delivering high-quality customer service to patients and healthcare providers.
- Familiarity with electronic health records (EHR) or pharmacy patient management systems.
- Proficiency in medical or pharmacy terminology.
- Moderate proficiency in Microsoft Office (Word, Excel, PowerPoint).
- High school diploma or equivalent (Bachelor’s degree preferred).
- Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
- Willingness to travel up to 5% as needed.
Responsibilities
- Monitor monthly insurance eligibility and authorization status for assigned active patients.
- Review CareTend queues and ensure all authorizations are current before service delivery.
- Identify coverage changes and coordinate with patients, sales, and physicians for updated documentation.
- Notify Reimbursement Specialists regarding new benefit verification or prior authorization needs.
- Serve as the primary point of contact for patients, providers, and field partners for authorization inquiries.
- Collaborate with clinical, reimbursement, and pharmacy teams to maintain case momentum.
- Document all communications accurately in systems of record.
- Track referral status and workload metrics to meet service goals.
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