Travel Operations Specialist
New
A
AscendLuxury Travel
PhilippinesFull-TimeMiddle
Salary500 - 600 USD per month
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Job Details
- Experience
- 1-2+ years
- Required Skills
- AsanaQuickBooks
Requirements
- 1-2+ years in travel operations, hospitality administration, client coordination, or a similar role managing records across multiple systems.
- Experience creating or managing invoices using platforms like FreshBooks or QuickBooks.
- Experience verifying or reconciling payments via credit card, bank wire, PayPal, or cryptocurrency.
- Strong attention to detail and ability to identify data mismatches across multiple tools.
- Clear, professional written communication skills.
- Ability to manage multiple tasks simultaneously during busy shifts.
- Experience with itinerary-building tools like Travefy, Axus, TravelJoy, or Tourwriter is a plus.
- Familiarity with luxury hospitality or high-touch client service is a plus.
- Experience with task management tools such as Asana is a plus.
- Working knowledge of travel-specific details like Known Traveler Numbers (KTN) or Frequent Flyer Numbers (FFN).
Responsibilities
- Create and update full trip records in the client management system with flight details, passenger info, seat assignments, and meal preferences.
- Prepare invoices using billing platforms following Team Lead instructions.
- Send approved itineraries and invoices to clients via communication platforms with professional, warm messaging.
- Coordinate additional travel services like airport transfers and special seat selections, recording all details in the trip record.
- Confirm and cross-check payment status across internal systems before sending deliverables.
- Maintain real-time record accuracy across all systems and ensure booking tasks are addressed within 30 minutes.
- Collaborate with the Ticketing and Client Service teams to resolve issues or handle booking changes.
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