Retention Specialist
New
S
SAPS LLCCustomer Service
United States, 7 AM – 11 PM CSTFull-Time
Salary15 - 16 USD per hour
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Job Details
- Required Skills
- Problem SolvingNegotiationCustomer support
Requirements
- Experience in retention, customer service, or call center roles.
- Strong negotiation and problem-solving skills.
- Ability to de-escalate and retain dissatisfied customers.
- Comfortable handling high call volume.
- Reliable internet connection.
- Distraction-free workspace.
Responsibilities
- Provide support via phone, email, and chat.
- Resolve cancellation requests with tailored solutions.
- Assist clients based on needs.
- Manage scheduling and case tracking.
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