Technical Support Consultant, VPS & Trading
New
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SupportYourAppTechnical Support
Sofia, Sofia City Province, Bulgaria. Bucharest, Bucharest, Romania. Belgrade, Vojvodina, Serbia. Skopje, Greater Skopje, North Macedonia. Tiranë, Tirana County, Albania. Podgorica, Podgorica Municipality, MontenegroContract
Salary not disclosed
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Job Details
- Languages
- English C1 level
- Required Skills
- Technical supportCRM
Requirements
- Excellent English communication skills (at least C1 level).
- Prior experience in a technical support role.
- Experience with VPS setup and management.
- Strong understanding of Windows Server administration.
- Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader.
- Strong analytical thinking and research skills.
- Positive, proactive and responsible attitude.
- Personal computer with at least 8Gb of RAM.
- Stable internet connection (minimum 50 Mbps download and 40 Mbps upload).
Responsibilities
- Deliver outstanding technical support via emails and chats.
- Build strong and lasting customer relationships.
- Keep up with evolving tools and technology.
- Handle sensitive customer data with care and security.
- Apply the latest and greatest customer happiness practices.
- Maintain deep understanding of client solutions and meet KPI.
- Communicate with developers and cross-functional specialists.
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