Technical Support Consultant, VPS & Trading
New
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SupportYourAppTechnical Support
San José, San José Province, Costa Rica. Montevideo, Montevideo Department, Uruguay. Belgrade, Vojvodina, Serbia. Bucharest, Bucharest, Romania. Santiago, Santiago Metropolitan Region, ChileContractMiddle
Salary not disclosed
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Job Details
- Languages
- English C1 level
- Required Skills
- Technical supportCRM
Requirements
- Excellent English communication skills (at least C1 level)
- Experience in a technical support role
- Experience with VPS setup and management
- Strong understanding of Windows Server administration
- Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader
- Strong analytical thinking and research skills
- Positive, proactive and responsible attitude
- Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload)
- CRM systems expertise (plus)
Responsibilities
- Deliver outstanding technical support via emails and chats
- Build strong and lasting customer relationships
- Keep up with evolving tools and technology
- Handle sensitive customer data with care and security
- Apply the latest and greatest customer happiness practices
- Maintain deep understanding of client solutions and meet KPI
- Communicate with developers and cross-functional specialists
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