Legal Intake Manager

New

PairedLegal Services

MexicoFull-TimeManager

Salary not disclosed

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Job Details

At least 2–3 years of experience managing an intake or sales team within a law firm.
Proven experience leading, training, and motivating remote team members.
Strong understanding of legal intake, lead qualification, client onboarding, and consultation scheduling.
Experience handling intake for family law, criminal defense, immigration, or other consumer-facing legal practice areas.
Hands-on experience with Lawmatics.
Experience using Clio Manage, VoIP phone systems, Slack, Zoom, and Google Workspace.
Strong analytical skills and confidence working with conversion metrics and performance reports.
Excellent communication, active listening, conflict-resolution, and customer-service skills.
High emotional intelligence for communicating with clients in stressful situations.
Exceptional attention to detail, organization, and follow-through.
Ability to work independently in a fully remote environment.
Professional fluency in English.

Lead, coach, and support a remote team of legal intake specialists.
Manage hiring, onboarding, training, scheduling, and performance of the intake team.
Oversee the screening and qualification of prospective clients across various legal practice areas.
Monitor incoming leads from phone, web, and chat to ensure prompt follow-up.
Track the intake pipeline, ensuring leads are documented and nurtured.
Monitor KPIs including conversion rates, response times, and lead quality.
Prepare weekly performance reports and actionable recommendations for leadership.
Optimize workflows, automations, and templates within Lawmatics.
Handle complex inquiries, escalations, and sensitive customer service matters.

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