Customer Service Representative
New
N
New Era TechnologyTelecommunications
Remote, Monday to Friday, 8 AM–8 PM rotationPart-TimeEntry
Salary20 - 22 CAD per hour
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Job Details
- Languages
- English and French (spoken and written)
- Experience
- 1–3 years of experience in customer support
- Required Skills
- Microsoft Office SuiteCustomer support
Requirements
- High school diploma or equivalent.
- 1–3 years of experience in customer support.
- Fluency in English and French (spoken and written).
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook, SharePoint, PowerPoint).
- Hands-on experience with ticketing systems and high-volume call handling is a plus.
- Ability to type at least 30-40 words per minute.
- Strong attention to detail and analytical thinking.
- Reliable, flexible, and capable of working in a team environment.
- Ability to work in a remote setting and sit for long periods.
Responsibilities
- Respond to customer inquiries regarding telecommunication plans and services.
- Assist clients with product issues and account reviews.
- Resolve customer complaints and provide effective solutions.
- Advise customers on products, services, and current promotions.
- Schedule and confirm service subscription appointments.
- Create and process purchase orders.
- Adhere to information security policies and data confidentiality standards.
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