Billing & Refunds Coordinator
R
RYZ LabsFintech / E-commerce
Remote, only for candidates in LATAMContractMiddle
Salary not disclosed
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Job Details
- Experience
- 4-6 years
- Required Skills
- SalesforceMicrosoft ExcelBookkeepingData entryCustomer support
Requirements
- Bachelor’s degree or progress toward a degree in Accounting, Finance, Business, Customer Service, or a related field preferred.
- 4-6 years of experience in Accounts Receivable, Treasury, Bookkeeping, Customer Support, or related finance support roles.
- Proficiency in Salesforce.
- Familiarity with basic accounting principles and ERP systems (Stripe or Oracle Fusion experience preferred).
- Strong Excel skills.
- Attention to detail in data entry and transaction processing.
- Excellent communication and organizational skills.
- Ability to work independently and prioritize multiple tasks in a fast-paced environment.
Responsibilities
- Address Customer Experience support tickets related to payments, invoicing, and refunds.
- Monitor customer accounts and assist with the application of cash receipts, incoming Wire and ACH payments, and reconciliation of discrepancies.
- Prepare daily/monthly journal entries in the ERP system for Cash and A/R transactions.
- Process Sales Team Requests, Refunds, Credits, Rate adjustments, and other one-off payment issues in Admin, Stripe, and Avalara.
- Identify opportunities to streamline and enhance automation across key accounts payable and accounts receivable workflows.
- Maintain Sales Tax Exemptions and process refunds in Avalara.
- Serve as a point of contact for key sellers, delivering proactive updates on sales proceeds and payout schedules.
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