Clinical Support Specialist - West
New
B
Bicycle HealthTelemedicine
Remote, Saturday - Wednesday 10:45 AM-7:15 PM MST; Training: Monday- Friday 10:00 AM- 6:30 PM ESTFull-TimeEntry
Salary$20.75/hr
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Job Details
- Experience
- 1-2 years
- Required Skills
- Customer service
Requirements
- High school diploma or GED.
- 2+ years of customer service experience in a high-volume environment or healthcare care coordination/patient advocacy role.
- OR 1+ years of customer service experience in a telehealth setting.
- Customer-first mentality with high level of empathy.
- Strong written and verbal communication skills.
- Proficiency in computer technology and navigating multiple software platforms.
- Consistent access to a private work environment with high-speed internet.
- Ability to work assigned schedule of Saturday-Wednesday 10:45 AM-7:15 PM MST.
Responsibilities
- Serve as key point-of-contact for patients throughout their treatment and recovery process.
- Deliver patient experience via phone, chat, and email to resolve administrative and medication issues.
- Manage continuous inbound and outbound calls throughout the work shift.
- Adhere to defined workflows to ensure consistent support and clean documentation of care resolution.
- Master technology suite including the Bicycle Health app, G-suite, Zoom, FreshWorks, and Athena.
- Collaborate with medical and behavioral health clinicians to support telehealth care delivery.
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