Sales Support Specialist
New
C
Calyxo, Inc.Medical Device
Remote, USA, Pacific/Mountain time zonesFull-TimeMiddle
SalaryCompetitive base salary range of $90,000 - $100,000
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Job Details
- Experience
- Minimum 5 year's experience
- Required Skills
- SalesforceMicrosoft ExcelCustomer serviceNetSuiteQuickBooks
Requirements
- High school diploma.
- Minimum 5 years of experience in a customer service role or equivalent combination.
- Medical Device industry experience is required.
- Proficiency with MS Word, Excel, Outlook, and Teams.
- Strong interpersonal and phone etiquette skills.
- Excellent attention to detail and ability to multi-task in a fast-paced environment.
- Strong problem resolution, planning, and organizational skills.
- Ability to work independently and on a team utilizing effective time management.
- Ability to learn quickly and adapt to new technologies and applications.
- 10% travel required.
- Compliance with relevant county, state, and federal rules regarding vaccinations.
- Experience with NetSuite, Salesforce, or QuickBooks is preferred.
Responsibilities
- Manage all VAC (Value Analysis Committee) submission documentation and follow-up until approval.
- Collaborate with Customer, Sales, Legal, and Finance teams to support the New Account setup process.
- Generate, analyze, and distribute customer onboarding reports.
- Create sales quotations, maintain the ERP system, and generate sales metrics reporting.
- Analyze customer financial capacities and suggest suitable solutions within company guidelines.
- Monitor inbox and delegate sales leads to appropriate staff.
- Facilitate equipment upgrades and support the Equipment Evaluation program.
- Document customer interactions per Standard Operating Procedures.
- Collaborate with internal departments to maintain source documents and lead the ECO process with Quality.
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